Company PETERS WALK Ltd Co, represented by Director General Petr Kozyrev, acting on the basis of the Articles of Association, hereinafter referred to as the “Contractor”, hereby expresses its intention to make an agreement to provide the services to Customers (individuals and legal entities) on the conditions provided for by this offer (hereinafter referred to as the “Agreement”).
1. TERMS AND DEFINITIONS:For the purpose of this offer the terms given below shall have the following meaning: Offer means this document. Acceptance of the Offer means the full and absolute acceptance of the Offer by performance of the actions specified in the Offer. Customer means an individual and a legal entity who/which accepted the Offer and consumes the services under the made Agreement. Agreement means the services agreement between the Customer and the Contractor which shall be made by means of Acceptance of the Offer. Services means guided tours of St Petersburg, Russia provided by PETERS WALK Ltd Co.
2. AGREEMENT ACCEPTANCE
2.1. The text of this Agreement is a public offer (in accordance with article 435 and part 2 of article 437 of the Civil Code of the Russian Federation).
2.2. Offer acceptance means prepaying for ordered services in accordance with the procedure determined by this Agreement and using the Contractor’s services. Acceptance of this Agreement by the Customer means that the Customer fully agrees with all the provisions of this Agreement.
3. GENERAL PROVISIONS
3.1. Relations concerning consumer rights protection shall be governed by the Civil Code of the Russian Federation, the Law “On Consumer Rights Protection” and other federal laws and legal acts of the Russian Federation adopted in accordance with the Law.
3.2. This Offer shall regulate the procedure and conditions of sale of Services and obligations the Contractor and the Customer incur in relation thereto.
3.3. Services shall be sold to the Customer only on the conditions of this Offer and only in the event of its full and absolute acceptance. Partial acceptance or acceptance on other conditions is not allowed.
3.4. In order to cooperate with the Contractor as agents legal entities must make the respective written agreement. The Rules of this Offer shall have force for such agreements, unless otherwise expressly provided for by the respective agreement between the Customer and the Contractor.
3.5. In order to purchase Services individuals and legal entities shall pay for them on the basis of an invoice to be issued by the Contractor. In this event the Rules of this Offer shall apply, unless otherwise expressly established by the respective agreement between the Customer and the Contractor.
3.6. The Contractor shall have the right to change this Offer at any time; however, in any event such changes shall be published and communicated to the general public by publishing on the Internet at http://www.peterswalk.com. The use of the Contractor’s services by the Customer after such changes have been made to the text of this Offer shall mean the acceptance of the Offer with account of the changes made.
3.7. The conditions of this Offer are valid for Buyers paying both through the website http://www.peterswalk.com and at the sales office and shall not depend on the mode of payment.
4. SCOPE OF AGREEMENT
4.1. Providing Customers with the tour guiding services.
4.2. PETERS WALK Ltd Co shall be responsible to the Customers for the quality of the services provided.
5. OBLIGATIONS AND RIGHTS OF PARTIES
5.1. PETERS WALK Ltd shall:
5.1.1. From the date of this Agreement provide the Services to the Customer in accordance with their list and quality requirements determined in this Agreement.
5.1.2. Notify the Customer of made changes and additions concerning the scheduled events.
5.1.3. Not disclose any Customer’s private information and not provide third parties with access to such information, except when envisaged by legislation.
5.1.4. Enable the Customer to receive free telephone consultations at the telephone numbers specified on the server www.peterswalk.com. The scope of consultations shall be limited by particular questions relating to the provision of the Services.
5.1.5. Perform the assumed obligations to provide the Services to the Customer. The Contractor reserves the right not to provide the Services in the event of a force majeure.
5.2. PETERS WALK Ltd shall have the right to:
5.2.1. Unilaterally change this Agreement and the Service Rates by placing the same on the server at: http://www.peterswalk.com at least ten (10) days before the same enter into force.
5.2.2. Refuse to make a Services agreement notifying the Customer thereof.
5.3. The Customer shall:
5.3.1. Before the date of the Agreement review the content of the Offer Agreement, conditions of the agreement and rates offered by the Contractor on the web server (http://www.peterswalk.com).
5.3.2. Pay for the Services in a timely manner.
6. COST OF SERVICES AND PAYMENT PROCEDURE
6.1. The Services shall be provided to the Customer on the basis of the Rates and Conditions of PETERS WALK Ltd.
6.2. The money paid for the guided tour services may be returned in accordance with the approved procedure:
6.2.1. The money paid for the tour services yet due to take place shall be refunded with deduction of the expenses already made towards the organisation of the services by the moment of making the claim. If any other refunding conditions have been agreed upon between the provider of the services and the client, these conditions prevail.
6.2.2. Money shall be refunded by the same method it was paid by the client.
6.2.3. Should an Event be cancelled, replaced or rescheduled, money shall be refunded by the organizer of the Event, unless otherwise provided for by the agreement. When a scheduled event is cancelled, 100% of the cost of the services shall be refunded, the communication fee and the cost of delivery shall not be refunded. Money shall be refunded at a place and within a period established by the event organizer.
6.2.4. Money may be returned and refunded at the wish of buyers in accordance with the following procedure:
Money shall be refunded to a person registered in the order at www.peterswalk.com upon presentation of an identity document, on the basis of buyer’s written application.
In the event the refund is claimed 7 calendar days or more before the event, the full nominal cost of the services shall be refunded after deduction of actually incurred expenses towards the organisation of the services, already made, the receipt, collection of sales revenue, filing, promotion, printing out, transfer of ticket information, selection by a call center operator, technical support of servers, courier delivery services, etc. In order to obtain a detailed calculation of the cost of the services please file an application (providing your passport details, email and telephone number) by email to the address indicated on the web site www.peterswalk.com.
In the event a ticket is returned within less than 7 calendar days before the event, the cost of the ticket shall not be refunded.
6.2.5. The cost of tickets sold at a discount shall be refunded with account of the discount received.
6.3. Funds transferred to the Company through electronic payment systems by mistake shall be refunded via bank transfer upon the application prepared and signed by the client. Such signed application may be delivered to the Company in person, sent by email to firstname.lastname@example.org. Funds shall be refunded within three (3) banking days after the date the application is received by the Company (which shall be confirmed by an answer indicating that the letter was read by employees of the Company). Funds received through an electronic payment system shall be refunded upon the client’s application in accordance with the procedure established by this Offer Agreement.
7. DURATION, PROCEDURE OF AMENDMENT AND TERMINATION OF AGREEMENT
7.1. The Parties acknowledge that the performance of the obligations under this Agreement shall start from the date PETERS WALK Ltd Co is applied to or from the date of signature of the Agreement and end once the Parties completely perform the obligations.
7.2. All disputes and disagreements arising in the course of performance of the obligations under this Agreement by the Parties shall be settled by negotiation.
7.3. Should the Parties be unable to reach an agreement by negotiation, all disputes and disagreement shall be settled by the Court of Arbitration of Saint Petersburg and Leningradskaya Oblast in accordance with the current legislation of the Russian Federation.
8.1. PETERS WALK Ltd Co shall not refund the Customer for unused services.